Lost Stripe Disputes? Get 50% collected within 20 Days - New Feature 🔥

I know... you won’t believe me if I tell you that at Respaid, all we need to collect half of your lost disputes is for you to go to:: Stripe dashboard - disputes - lost - export CSV.But… it’s true.

Problem: Fighting disputes at scale is impossible.

Here is a breakdown of how chargeback works:

• You have 45 days to “fight” disputes

• Stripe dispute fees are $15, whether you win or not.

• You’re supposed to gather docs + proof of usage: hardest part

• Most US companies hire workers in Philippines for this

• The best chargeback startups (YC) have maximum 60% success rate

Solution: lost disputes collection by AI+Lawyer

It’s so easy to request a chargeback that customers don’t expect a lawyer reaching out asking them to pay back (after all, the bank said “you won” the dispute, right?)
How do we get 50% collection rate within 20 days on lost disputes?

1. “Hi [customer], I’m [brand]’s lawyer and reach out regarding…”
   Very customised and officially it’s your lawyer speaking

2. 73% people read text within 2 minutes
   Our AI predicts the perfect timing, channel, and wording.

3. Easy payment: card, apple pay, paypal or via your dashboard…
   People fears scam, best way to avoid it: offer direct payment

(Stripe Dashboard - Export Lost Disputes)

The key: collect disputes with respect

Being too hard on people: they’ll not take it seriously or very badly.
Being too soft and people won’t react.
The right balance: we always assume the brand (you) can do a mistake.
How to avoid bad reviews: leave possible to stop collection easily (your customer can explain why they disagree through a form or mention they’re in financial trouble and get a payment plan)

That’s how we got a NPS score of 93 for debtors (they’re happy to pay/dispute).

Does it really work? (a bit of background)

At Respaid, we launched 3 years ago, we’re profitable, 457 customers including 17 unicorns (2 top YC companies like: Clipboard Health W17).
We even created a dedicated page for this new feature: https://en.respaid.com/stripe-chargeback

My ask:

1. If you have chargebacks:
We offer a trial for all YC companies, export your lost disputes and you’ll pay only if it works (starting 10.9%).
You can book a call with me or directly signup (use code: YCHARGEBACK)

2. If you don’t have chargebacks but know someone
Introduce with him/her, here is my email: j@respaid.com
Ideally you can use this blurb: Here's John, the founder of Respaid (YC S23). They've just released a feature to collect lost disputes and have achieved a 50% collection rate within 20 days. Ideally, he's looking for a 20-minute chat to see how you handle such situations.