Lost Stripe Disputes? Get 50% collected within 20 Days - New Feature đ„
I know... you wonât believe me if I tell you that at Respaid, all we need to collect half of your lost disputes is for you to go to:: Stripe dashboard - disputes - lost - export CSV.But⊠itâs true.
Problem: Fighting disputes at scale is impossible.
Here is a breakdown of how chargeback works:
You have 45 days to âfightâ disputes
Stripe dispute fees are $15, whether you win or not.
Youâre supposed to gather docs + proof of usage: hardest part
Most US companies hire workers in Philippines for this
The best chargeback startups (YC) have maximum 60% success rate
Solution: lost disputes collection by AI+Lawyer
Itâs so easy to request a chargeback that customers donât expect a lawyer reaching out asking them to pay back (after all, the bank said âyou wonâ the dispute, right?)
How do we get 50% collection rate within 20 days on lost disputes?
âHi [customer], Iâm [brand]âs lawyer and reach out regardingâŠâ
Very customised and officially itâs your lawyer speaking73% people read text within 2 minutes
Our AI predicts the perfect timing, channel, and wording.Easy payment: card, apple pay, paypal or via your dashboardâŠ
People fears scam, best way to avoid it: offer direct payment
(Stripe Dashboard - Export Lost Disputes)
The key: collect disputes with respect
Being too hard on people: theyâll not take it seriously or very badly.
Being too soft and people wonât react.
The right balance: we always assume the brand (you) can do a mistake.
How to avoid bad reviews: leave possible to stop collection easily (your customer can explain why they disagree through a form or mention theyâre in financial trouble and get a payment plan)
Thatâs how we got a NPS score of 93 for debtors (theyâre happy to pay/dispute).
Does it really work? (a bit of background)
At Respaid, we launched 3 years ago, weâre profitable, 457 customers including 17 unicorns (2 top YC companies like: Clipboard Health W17).
We even created a dedicated page for this new feature: https://en.respaid.com/stripe-chargeback
My ask:
1. If you have chargebacks:
We offer a trial for all YC companies, export your lost disputes and youâll pay only if it works (starting 10.9%).
You can book a call with me or directly signup (use code: YCHARGEBACK)
2. If you donât have chargebacks but know someone
Introduce with him/her, here is my email: j@respaid.com
Ideally you can use this blurb: Here's John, the founder of Respaid (YC S23). They've just released a feature to collect lost disputes and have achieved a 50% collection rate within 20 days. Ideally, he's looking for a 20-minute chat to see how you handle such situations.